Refund policy

Damaged, faulty, wrong or missing items

If your order arrives damaged, faulty, wrong or with items missing, contact us within 30 days of delivery. Include your order number and photos of the item, the packaging and the shipping label. We will send a replacement or give you a refund. You don't need to send the item back unless we ask.

Change of mind

We don't accept change-of-mind returns or exchanges. Contents are random, so particular characters are not guaranteed and repeats can occur.

Cancellations

You can cancel for a full refund before your order ships. Contact us as soon as possible. Once it has shipped, it can't be cancelled.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

Warranty

There is no warranty beyond this policy. We reply to messages within 24 hours.