Terms of service

These terms apply to your use of the Harlume website and to every order you place with us. By using the site or placing an order, you agree to them.

1. Products and descriptions

We describe our products as accurately as we can, including size, materials and colours. Colours can look slightly different on screen, and sizes can vary slightly between production batches.

2. Prices and payment

Prices are shown in US dollars. Standard US shipping is free. Sales tax is calculated at checkout. Payment is taken when you place your order. We may correct pricing errors; if an error affects your order, we'll contact you before shipping, and you can cancel for a full refund.

3. Orders

Your order is an offer to buy. We accept it when we dispatch your items. We may cancel an order, with a full refund, if an item is unavailable or we suspect fraud.

4. Shipping, returns and refunds

Delivery is covered by our shipping policy, and returns and refunds by our return policy.

5. Care and safe use

Our squishies are toys with small parts. They are not suitable for children under 3 years. Supervise young children, keep squishies away from heat, sharp objects and pets, and stop using a squishy that is torn or leaking. We are not responsible for damage or injury caused by misuse.

6. Limitation of liability

To the extent permitted by law, our liability for any claim relating to a product is limited to the price you paid for it. Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.

7. Website content

The text, images and design of this website belong to Harlume or its licensors and may not be copied without permission.

8. Privacy

How we handle your personal information is explained in our privacy policy.

9. Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

10. Contact

Questions about these terms? Contact us through our contact page.